Architecture Overview

OrderConnects is designed as a multi-location restaurant operating system. HQ gets full visibility and control, while each branch runs daily operations independently — connected through real-time order routing, notifications, and unified reporting.

HQ Dashboard
Business-wide reporting • Customers • Staff & Roles • Branding & Policies
Branch Portal A
Orders • Menus • Zones • POS
Branch Portal B
Orders • Menus • Zones • POS
Branch Portal C
Orders • Menus • Zones • POS
Customer Web
Branded ordering + tracking
Mobile Apps
iOS / Android ordering
QR Menu
Dine-in ordering
POS
Walk-in + phone orders
Real-Time Order Alerts
Portal popups + audible bell (Pusher)
Delivery & Dispatch
Zones, fees, driver workflow
Messaging
WhatsApp + Push notifications
Unified Reporting
Consolidated business view + branch-level drill-down for orders, revenue, customers, and performance
Standardize at HQ

Branding, policies, templates, and reporting stay consistent across every branch.

Operate at Branch Level

Branches manage menus, zones, POS, order status, and daily workflows without bottlenecks.

Real-Time by Design

Orders route instantly, alerts trigger immediately, and reporting stays synchronized.

1. Business & HQ Setup

Every business starts with a centralized HQ dashboard. From here, owners and leadership teams manage the entire operation across all locations — without logging into multiple systems.

  • Create your business and add multiple branches
  • View consolidated revenue and performance reports
  • Manage customers, staff, riders, and permissions
  • Configure global branding, policies, and themes
HQ Dashboard

2. Branch Configuration

Each branch operates independently while following HQ-defined standards. Branch managers access their own portal for daily operations.

  • Set working hours, order types, and checkout rules
  • Define delivery zones using interactive maps
  • Configure delivery fees (flat or per-kilometer)
  • Assign staff roles and permissions per branch
Branch Configuration

3. Menu & Product Management

OrderConnects is built to handle real-world menu complexity. Create flexible menus that adapt to time, location, and customer preference.

  • Multiple menus (breakfast, lunch, dinner)
  • Products in multiple categories and menus
  • Advanced variations, add-ons, and modifiers
  • Pre-orders, discounts, coupons, and loyalty rules
Menu Management

4. Customer Ordering Experience

Customers can order through web, mobile apps, or QR codes. The system automatically routes orders to the nearest eligible branch.

  • Branded website and Android / iOS apps
  • Guest checkout or verified phone number flow
  • Dine-in, pickup, delivery, and pre-order support
  • Live order tracking for customers
Customer Ordering

5. Orders, POS & Delivery Flow

Orders appear instantly inside the branch portal with real-time alerts. Staff never miss an order thanks to audible and visual notifications.

  • Order archive with advanced status filters
  • In-house POS for walk-in and phone orders
  • Automatic receipt printing for kitchen & customers
  • Driver assignment and live delivery tracking
Order Flow

6. Messaging & Notifications

Communicate with customers and staff directly from the platform. Campaigns and announcements are sent in just a few clicks.

  • WhatsApp Business API integration
  • Pre-approved message templates
  • Push notifications via mobile apps
  • Message preview before sending
Messaging & Notifications

7. Reporting & Growth Insights

Leadership teams gain complete visibility into performance — across the entire business or down to a single branch.

  • Consolidated and branch-level reports
  • Order, revenue, and customer analytics
  • Operational insights for decision-making
  • Data-driven scaling with confidence
Reports & Analytics

Ready to Centralize Operations Across Every Location?

See OrderConnects in action for your chain, cloud kitchen, or franchise. We’ll walk you through HQ control, branch workflows, delivery zones, and messaging—end to end.
Book a demo and get a rollout plan tailored to your locations.

Built for Chains • Cloud Kitchens • Franchises