Terms of Service

01Agreement

These Terms govern your use of the OrderConnects platform, apps and website. By signing an order form, creating an account or using the platform, the business you represent ("Customer", "you") agrees to these Terms. If you sign up on behalf of a company, you confirm you have authority to bind it.

02The service

OrderConnects provides software for restaurants, including online ordering, POS, QR dine-in, order operations, menu management, delivery and dispatch, inventory, marketing and messaging, branch controls and HQ reporting. The modules included depend on your plan and order form.

03Accounts and users

• You are responsible for the people you give access to, including HQ, branch, cashier and driver accounts, and for keeping credentials secure.
• You will set roles and permissions appropriately for each user.
• Tell us promptly at security@orderconnects.com if you suspect unauthorised access.

04Fees and payment

Fees are charged per branch per month, plus any add-ons and one-time setup fees in your order form. We do not charge commission on your orders. Payment gateway, messaging and SMS charges from third parties are passed through as described in your order form.

Invoices are due within [14] days. We may suspend the service if invoices remain unpaid [30] days after the due date, after giving you notice. Fees exclude taxes, which you are responsible for.

05Term and renewal

Monthly plans renew each month and annual plans renew each year, unless either party gives notice before the renewal date. Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle.

06Your data

You own your data, including your menus, orders and your customers' details. You grant us the rights needed to host and process it to provide the service. Our handling of personal data in your account is governed by our Data Processing Agreement. You can export your data at any time while your account is active and for [30] days after it ends.

07Acceptable use

You will not use the platform to break the law, send spam or unsolicited messages, infringe others' rights, interfere with the platform's security or performance, or reverse engineer it. You are responsible for the content of your menus, prices, promotions and messages, and for complying with food, consumer, tax and advertising laws that apply to your business.

08Third-party services

Some features rely on third parties, such as WhatsApp, payment gateways, maps and aggregators. Their terms apply to your use of their services, and we are not responsible for their availability or changes they make.

09Availability and support

We aim for high availability and publish status updates during incidents. Uptime commitments and service credits, where included in your plan, are set out in your order form or SLA. Support channels and hours depend on your plan.

10Warranties and liability

We provide the service with reasonable skill and care. Except as stated in these Terms, the service is provided "as is". To the extent the law allows, neither party is liable for indirect or consequential losses, and each party's total liability is limited to the fees paid in the [12] months before the claim. These limits do not apply to fraud, wilful misconduct, or amounts you owe us.

11Termination

Either party may end the agreement for material breach that is not fixed within [30] days of notice. On termination, your access ends and we will delete your data after the export period, unless the law requires us to keep it.

12Governing law

These Terms are governed by the laws of Pakistan, and the courts of Islamabad have exclusive jurisdiction, unless your order form says otherwise.